Refund policy

Returns & Exchanges

For hygiene reasons, we don’t accept returns or exchanges for change of mind, style preferences, or an incorrect size selected when ordering. This includes unused sets.

Please review your order and check our Sizing Guide before purchasing. If you’re unsure about your size, reach out before placing your order—we’re happy to help.

This policy does not apply to faulty, damaged, or incorrect items.

Faulty, Damaged, or Incorrect Items

If your nails arrive damaged, have a defect, or don’t match what you ordered, please contact us as soon as possible, ideally within 7 days of delivery.

Include:

• Your order number.

• A brief description of the issue.

• Clear photos of the affected nails.

• Photos of the packaging if there is shipping damage.

We’ll review the issue and arrange an appropriate solution, which may include a replacement or refund. Please contact us before sending anything back.

Sizing Issues

If the size you selected doesn’t fit, we’re unable to offer a return or exchange. Contact us for help checking your measurements before ordering another set.

If we sent a different size from the one you ordered, please let us know so we can make it right.